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Telephone & Correspondence


  • Monitors and responds to queries, phone calls, and e-mails from the mailbox and toll-free phone line
  • Forwards such queries as necessary so that further action can be taken
  • Maintains the CCI phone and e-mail log



  • Listens to or views phone calls and e-mails throughout the day and responds to such queries as appropriate
  • Maintains tracking of queries, phone calls, and e-mails, and logs such information so that it is available at each CCI Board and general meetings